1. What is the minimum stay? Our minimum charge is for seven days. Because our rates are reasonable for the quality of apartment, frequently guests choose to stay only five or six days, even though they pay for seven nights.
2. Does my visit have to start on a given day, like a Sunday? Your visit can start any day that works for you. We understand that everyone can’t fly to France on the weekend! Often a guest will spend a night at a hotel either before moving into the apartment or at the end of their stay in order to fit a stay with us into their schedule. We’re always happy to help you make arrangements.
3. Does my visit have to be in one week increments or can you stay, for instance, for 10 days? You can stay as many nights as you like (and that are available) as long as you pay for the minimum 7 nights. We typically add the extra days on a pro-rata basis.
4. Is there a price advantage for longer stays? During certain times of the year, primarily during the winter, visits of more than two weeks are eligible for significant price reductions.
5. Is there a separate cleaning charge? We do not “add-on” a cleaning charge as many hosts do. We’ve never figured out why they don’t just build it into the price, unless it’s a way of misleading you about their charges.
6. Is there a separate charge for linens and towels? No, we don’t add a separate charge for linens and towels. It’s part of your basic charges, but many hosts do charge additional amounts, so be careful when comparing costs.
7. How do I get the keys? Depending on your arrival arrangements we either send you a key or give you entry codes. We’ll be speaking with you several times before your arrival to work out the best arrangement for you.
8. Is there maid service? Our maid will come in and clean the apartment on a weekly basis. That charge is included in your rent.
9. Is there a hairdryer? We do have a simple hairdryer in each suite.
10. Is there an iron and ironing board? We do have an iron and ironing board in each suite.
11. What credit cards do you take? We take Visa or Mastercard only.
12. What kind of deposit do I have to put down and is it refundable? In order to reserve a suite we charge 20% of the expected total to a Visa or Mastercard. It is refundable, less a $10 fee or 10% of the charge whichever is greater, until 31 days prior to arrival date. It is not refundable after that for any reason. If you have doubts about your ability to make the trip, travel insurance is highly recommended, and is available through your travel agent or Travel Guard International at travelguard.com. Additional conditions may apply during special events. Please contact us for details.
13. When is the balance due? The balance of 80% is due 30 days prior to arrival date, or immediately if booked less than 30 days prior to arrival date. No amount is refundable within 30 days prior to the arrival date for any reason. If you have doubts about your ability to make the trip, travel insurance is highly recommended, and is available through your travel agent or Travel Guard International at travelguard.com. Additional conditions may apply during special events. Please contact us for details.
– For Paris Visitors –
14. Is there someone available to answer questions once I’m in Paris? We have a representative in Paris who is available to answer questions and the maid speaks excellent English as well. We also provide you with an emailed copy of our “CONCIERGE BOOK” about 30 days prior to arrival. This book describes the details of the apartment’s operations and talks about services available in the neighborhood that you may find interesting.
15. What’s the best way to get from the airport to the apartment? We strongly suggest that you simply take a taxi from the airport to the apartment. There’s a long queue of taxis just waiting for you; the cost is about $40-$52. We do not recommend taking the RER and Metro. It’s a huge hassle with luggage, it’ll cost about $20, and unless you are completely familiar with the city and the RER, the trip can be intimidating. We regret to say that we have had guests get lost on the way into town on the RER and spend hours walking around with their luggage. This is NOT the time to save money, just after you’ve been up all night flying from the U.S.