When we arrived Robert was very helpful and accommodating. We brought our two month old baby to NOLA and they even accommodated us with a pack and play which was unexpected. We have stayed in more updated hotels in our previous trips, although we really enjoyed the charm and coziness of this place. We stayed in the Slave Quarter suite which had this great balcony that was peaceful and great for a glass of wine in the evening, and coffee in the morning. Burgundy is a quiet street, and only a short walk from the galleries on Royal and the French Quarter. Staying in the Slave Quarter suite is a great value, and provides a bit more of a unique, cozy NOLA experience.